Is it okay if the ice packs are melted when you receive your order?
Wondering about botulinum toxin shipments during the summer heat? This guide will clear things up for you.

❄ Order botulinum toxin with confidence, even in the summer!
When temperatures rise during the summer, it’s normal for ice packs to arrive melted. You might worry this affects product efficacy—but there’s no need for concern.

1. Strict refrigerated storage
At Filler Outlet, all toxin products are stored under refrigerated conditions of 2–8°C until dispatch. This strictly complies with manufacturer and pharmaceutical storage standards.

2. Sufficient ice pack packaging
Your order is packed with ample ice packs to maintain a stable temperature for approximately 15 hours during transit.

3. Extra ice packs instead of thermal insulation
Testing has shown that thermal insulation materials delay ice pack melting by only 1–2 hours. After that, the internal temperature equalizes regardless of packaging.
Therefore, Filler Outlet determined that using more ice packs is more effective for maintaining the cold chain than insulation alone.

4. Toxins remain stable even in warm conditions
According to pharmaceutical experts’ tests and experience, botulinum toxin can be safely stored at room temperature for up to 2 weeks.
Even above 8°C, the effectiveness may slightly decrease, but the product remains safe and effective.
Notably, products like Innotox are pre-diluted and, per the manufacturer, can be stored at temperatures up to 40°C.

5. Refrigeration upon receipt is essential!
While you don’t need to worry during shipping, please refrigerate the products immediately upon receipt to preserve their shelf life and potency.

💡 In summary:
It is normal for ice packs to melt during toxin shipments in the summer.
The products remain stable at room temperature for up to 2 weeks.

Filler Outlet is committed to fast shipping and secure packaging to ensure your satisfaction.

If you notice any issues with the product or have concerns about its effectiveness, please contact us anytime. We’ll resolve your concerns promptly.